Information Center About Rackspace

Fanatical Support® has made Rackspace the world's leader in hosting. We deliver enterprise-level hosting services to businesses of all sizes and kinds around the world. We got started in 1998 and since have grown to serve more than 62,000 customers, including over 43,000 cloud computing customers. Rackspace integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support. Our core products include Rackspace Managed Hosting, The Rackspace Cloud (formerly known as Mosso) and Rackspace Email & Apps (formerly Mailtrust). There are currently over 2,600 Rackers around the world serving our customers.

Rackspace Leadership

Graham Weston Chairman About Graham

Lanham Napier Chief Executive Officer, President and Director About Lanham

Pat Condon Co-Founder About Pat

Dirk Elmendorf Co-Founder About Dirk

John Engates Chief Technology Officer About John	Klee Kleber VP, Marketing and Product Development About Klee	Bruce Knooihuizen Chief Financial Officer, SVP and Treasurer About Bruce	John Lionato SVP, Customer Care About John
Jim Lewandowski SVP, Worldwide Sales About Jim	Lew Moorman President, Cloud and Chief Strategy Officer About Lew	Wayne Roberts VP, Human Resources About Wayne	Alan Schoenbaum SVP, General Counsel and Secretary About Alan
Troy Toman VP, Operations About Troy

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Rackspace Overview

The Fundamentals

• Founded in 1998
• Based in San Antonio, TX
• Nine (9) Data Centers: San Antonio, TX (2); Dallas, TX; Herndon, VA; Ashburn, VA; London, UK (2); Slough, UK; Hong Kong
• Managed Hosting, Email & Apps and Cloud Hosting; all backed by Fanatical Support

Industry Leadership

• Industry-Leading Service Level Agreements
• Cisco Powered Network: 100% Network Uptime Guarantee
• Microsoft Gold-Certified Hosting Partner
• Microsoft Hosting Partner of the Year — 2003, 2005, 2007
• Red Hat Premier Hosting Partner
• MySQL Certified Hosting Partner

Focus

• Everything we do is tailored for IT hosting
• Hosting is not an add-on service or loss leader, it's all we do

Expertise

• Systems and processes built exclusively for delivering IT Hosting
• Our support staff is highly trained—specifically for supporting complex hosting environments

Flexibility

• We're built to handle highly-customized hosting environments
• Our model is built to adjust to customer needs quickly and efficiently

Passion

• We're passionate about the hosting business and we're here to stay
• We believe what we are doing makes a difference